In order to provide the very best service to our clients, the following are terms and conditions Ikhe Wedding Cakes Natal Midlands operate by, and are non negotiable.
Due to the cost of ingredients, we do not offer tastings of fruit cake.
Prices are subject to reasonable change without notice, due to ingredient / petrol price increases.
Delivery is free of charge within a 20km radius; further afield is charged at R4.50 per km return.
All deliveries incur a setup fee of R150,00, as cakes are assembled at the venue, to avoid damage in transit.
Bookings will only be confirmed upon receipt of this signed contract and NON REFUNDABLE deposit.
Should the balance not be paid by due date, ie 30 days before delivery, this contract becomes null and void, and the cake WILL NOT be supplied. Any cake orders cancelled 3-4 weeks prior to the celebration date will receive a 75% refund on any payments made after the deposit. Cake orders cancelled less than 2-3 weeks prior to your celebration date will be entitled to a 50% refund EXCLUDING the deposit, and no refunds shall be made for orders cancelled less than 2 weeks prior to delivery date as noted on the contract..
We understand that plans change, and as such, we will attempt to accommodate changes in design to the cake, however this will depend entirely on the work already carried out on the cake, and no changes can be accommodated within 4 weeks of the delivery date. Any changes are to be notified to us, in writing. It is the client’s responsibility to ensure that this communication has been received by us.
Seasonal Items may be substituted subject to availability
We are not responsible for any damage after delivery, and whilst the cake is out of the care of Ikhe Wedding Cakes Midlands.
Upon delivery, photographs of the cake will be taken from various angles, and will serve as proof that the cake has been delivered and received in good order. Consumption of the cake is viewed as your acceptance that the cake is acceptable for the purpose for which it has been supplied.
We unfortunately cannot accept collection of Wedding Cakes as these require specialised knowlege of transportation and assembly
The Client is responsible for providing a sturdy and secure table for the cake.
The cake is baked in a kitchen containing milk, wheat, nuts, soy and other allergens. There is a possibility of exposure to trace amounts of allergens.
Cost of Damaged or non-returned Hired Equipment will be deducted from the Equipment Deposit, or the Deposit will be forfeited completely. If items are not returned on time, extra charges may be levied to cover hire costs charged by suppliers.
All cakes are hand crafted, and are submitted as illustrative purposes only. No cake shall be directly copied, as this is an infringement of copyright laws. Sponge, flavoured and chocolate cakes are made to be eaten on the day of the celebration.
Fondant is not designed to be refrigerated, and as such cakes with this icing should be stored in a cool dry place. Refrigeration causes “sweating” and stickiness of fondant and should be avoided.
Cakes are usually not completed until the day prior to, or the day of the celebration, therefore viewing prior to delivery is not possible.
From time to time our designs are published in National wedding cake magazines and other publications, and we reserve the right to use any image of a cake made by iKhe Cakes for publication.
With the above in mind, we assure you of our dedication to providing the very best quality product and the very best of Wedding Cakes Natal Midlands.